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Version: 85.19.3

transitionTicket

POST 
/tickets/:id/transition

Perform a workflow action on a ticket, transitioning it from its current status to the target status defined by the TicketWorkflowTransition that matches the ticket's current status, the workflow configured for the ticket type, and the authenticated user's role.

The available actions depend on:

  • the workflow assigned to the ticket's TicketType (TicketWorkflowId)
  • the ticket's current TicketStatus
  • the roles of the authenticated user (TicketWorkflowTransition_Role)

When the chosen TicketWorkflowAction has ResolutionRequired set to true, the resolution attribute must be provided; it will be written to the resolution field of the ticket.

To access the service you need at least one of the following permissions:

Permission (one of)
transitionTicket

Request​

Responses​

Ticket transitioned successfully